Patient’s Rights & Responsibilities

Being a valued patient at Sino Hospital, you and your family shall have the following Rights:

To be treated with respect, consideration, and dignity.
To receive treatment regardless of my race, color, gender, language, nationality, religion, sexual orientation or source of payment.
To access hospital services despite of my physical, intellectual or sensory disability
To receive considerate and respectful care in a clean and safe environment free of unnecessary restraints.
To privacy and confidentiality of treatment & health information.
To know the name of my treating physician & his/her scope of practice and license.
To receive information about my diagnosis, treatment options (including surgery), prognosis & any unanticipated outcomes and to have my questions answered.
To participate in all decisions involving my health when such participation is not contraindicated.
To receive timely assessment & treatment of pain, including education about how to manage my pain.
To request a second opinion regarding my diagnosis and treatment plan.
To obtain a copy of my medical record for which the hospital can charge a reasonable fee.
To know the estimated cost of treatment, and payment schedule, at the time of admission, as well as subsequently.
To receive a detailed bill and explanation for the charges.
To refuse a recommended treatment to the extent permitted by law, and be informed about its medical consequences.
To be given explanation for my transfer to another facility, including the right for alternative options.
To refuse to take part in medical research undertaken by the hospital, without prior information and consent to such participation.
To lodge a complaint and be made aware of the process of redressing it.
To receive a discharge summary.

Being a valued patient at Sino Hospital, you and your family have the following Responsibilities:

To be on time for my appointment with the doctor & to notify the OPD reception in advance if I am not able to do so.
To provide accurate and complete information about identification details like name, address, phone number, date of birth, employment & health insurance.
To provide accurate and complete information about present complaints, past medical history, previous hospitalizations, medications and other matters relating to my health.
To report any changes in my condition or anything that appears unsafe to my nurse or doctor.
To follow the treatment plan advised by the physician, including the instructions of the nurses and other health professionals as they carry out the physician’s orders.
To confirm that I understand the course of the medical treatment and seek clarifications if required.
To maintain the hospital’s decorum by assisting with control of noise and the number of visitors to the hospital.
To be respectful towards the hospital staff and other patients and not to indulge in any activity that shall disrupt the work of the hospital or cause problems to others.
To be respectful towards the property of others and of the hospital.
To refrain from bringing alcohol, unauthorized drugs or weapons into the hospital.
To respect the hospital as a non-smoking zone.
To ensure that the payments for the received care are made in time when asked by the hospital.
To understand that I am responsible for my own actions if I refuse treatment or not follow my physician’s advice.
To sign the consent form in order to undergo any procedure/surgery in the hospital.