Patient & Visitor Guidelines

Our patients may designate visitors of their choosing, including a person to be present for emotional support during the course of the patient’s stay whether or not the visitor is related by blood or marriage. We may restrict hospital visit timing to ensure the health and safety of patients, staff and visitors. Health facilities are not permitted to restrict, limit or otherwise deny visiting hospitals on the basis of race, color, national origin, religion, sex, gender identity or disability.

If you have a flu/ fever/ other signs of infection, we advise you to refrain from visiting the hospital.

Only one visitor is allowed to stay overnight with the patient.

For all planned cases, the Customer service executive shall inform you a day prior on date and time of arrival. Please carry your Emirates ID, all available medical reports and insurance card for the admission process.

Coffee Shop: Where you can enjoy healthy and delicious food options.

Free Wifi: Patients and visitors can stay connected during their stay or visit at the hospital.

TV Screens: Sino Hospital provides television services in all patient rooms & waiting areas.

All admitted patients need to wear a hospital wrist ID band clearly stating their full names and UHIDs to ensure identification. Make use of the call bell system at bedside and in all bathrooms in case of assistance.

Certain areas have controlled access to maintain patient safety and privacy. In order to access these areas, please use the bell at the entrance.

Smoking is strictly prohibited in the hospital premises.

Meals are included in the room charge. Arabic, Asian & Continental variety of food is available from the nutrition & dietary service. Vegetarian preferences and other special diets (therapeutic diet as per physician’s order or according to patient’s clinical condition) are also catered for.

Is available for required languages on request.

We recommend limiting the children visiting the hospital. The hospital allows children up to 16 years of age with an adult (at least 18 yrs. old) supervision only.

At most 1 visitor is allowed at a given time.

Free parking for patients, visitors and staff.

Room categories offered are Deluxe/ Single/ Twin Sharing rooms. All rooms have en-suite bathrooms and are fully furnished with telephones, mini-fridge and multi-channel satellite television. All rooms have a sofa bed to accommodate one person for an overnight stay.

It is best to pack a suitcase two weeks in advance, including pre-washed nursing bras, baby vests, baby gowns, mittens and wrapping blankets. You should provide copies of passport with visa page, Emirates ID and marriage certificate with UAE attestation (both parents) at the time of admission, failing which provision of birth certificate may be delayed. In case of NICU admission for the baby, please contact the billing department as the standard maternity packages do not include these charges.

Wards: Saturday to Thursday- 10am to 11am, 6pm to 7pm Friday- 10 AM to 8 PM.

ICU: Morning 10-11 AM Evening 5-6 PM

NICU: (Only mother and father are allowed) – Morning 10-11 AM Evening 5-6 PM

No animals are permitted to enter the hospital premises.

Please wash your hand or use our hand sanitizer available in the hospital premise to ensure infection control.

The hospital provides dressing gowns, bedroom slippers and toiletries. The hospital is under CCTV surveillance. However, we highly recommend leaving valuables and jewellery at home or handing over to your family.

Families are requested to arrange for home clothes, transport and finances for the planned day of discharge. The discharge summary and instructions including medication, follow up details and other advice will be explained and handed over to the patient. After the discharge process is completed, patient will be discharged after the confirmation by treating doctor.